Frequently Asked Questions
Orders & shipping
When will my order ship and arrive?
Orders take about 2 days to process before shipping. Delivery then typically takes 3–5 business days, depending on the shipping option you choose. These are estimates, not guaranteed delivery dates.
How much is shipping, and which carriers do you use?
Shipping cost depends on the destination state and the option selected at checkout. We ship with USPS and UPS; your available options and price are shown at checkout.
How do I track my order?
Look for the shipping email when your order is on its way. If you need help locating your order, reply to your order confirmation email or contact us by Instagram DM.
Returns
Can I return my order?
Eligible items may be returned within 30 days of purchase for store credit, a different product, or a refund to your original payment method. They must have tags attached, be in their original packaging, and show no visible wear or use. Reply to your order confirmation email to start a return. See our full refund policy for details.
Can I return discounted items?
No. Discounted items are final sale under our refund policy.
Jewelry & candles
Are your items handmade and ethically sourced?
Our pieces are handmade and ethically sourced. Check individual product descriptions for material and sourcing details.
What is your jewelry made of? Is it waterproof?
Materials vary by piece. Some styles are 18K gold plated over stainless steel; others are gold plated over brass. Waterproof and tarnish-resistant descriptions apply to specific pieces, not every style. Check the individual product listing, and keep pieces not labeled waterproof away from water to help preserve their finish.
How should I burn a crystal candle?
Before lighting, move or remove larger flowers or foliage close to the wick, as noted in our candle descriptions. Check the product listing for that candle’s ingredients and burn time; natural crystals and botanicals can vary. Explore the Crystal Grimoire for more on the crystals.
Contact
How can I get in touch?
Reply to your order confirmation email or send us an Instagram DM. A business card included with your order also has a direct phone number for follow-up.